Terms & Conditions

Service Agreement

By subscribing to SafeLink Technologies services, you agree to use the service only for lawful residential, business, or community connectivity needs. Service availability, speeds, installation timelines, and equipment requirements may vary by address and network conditions.

Customer Responsibilities

• Provide accurate account, billing, and service address information.
• Keep account credentials and Wi-Fi passwords secure.
• Use the network in a way that does not harm other customers, systems, or services.
• Allow reasonable access for installation, maintenance, repair, or equipment retrieval when needed.

Billing and Payments

Monthly service charges, installation charges, device rental fees, taxes, and other applicable fees are due according to the selected plan and invoice. Late or failed payments may result in service restriction, suspension, or cancellation after reasonable notice.

Acceptable Use

The service may not be used for unlawful activity, network abuse, spam, unauthorized access, malware distribution, or any activity that disrupts SafeLink systems or other customers. SafeLink may take reasonable action to protect network stability and security.

Equipment

Routers, modems, optical network terminals, antennas, or other devices provided by SafeLink remain the property of SafeLink unless purchased by the customer. Lost, damaged, or unreturned equipment may be billed to the customer account.

Changes to Terms

SafeLink Technologies may update these terms to reflect service, operational, or legal changes. Continued use of the service after an update means you accept the revised terms.