Restart equipment
Power cycle your router and optical unit for 30 seconds, then test again.
Support
Help for setup, speed, billing, and outages.
Find quick answers or contact SafeLink for account assistance and technical support.
Check placement
Place Wi-Fi equipment in the open, away from thick walls and appliances.
Run a speed test
Test close to the router, then compare with a wired device if possible.
Contact support
Share your account name, address, and the device affected.
Frequently asked questions
Common questions customers ask before and after installation.
Do I need a long contract?
Standard home plans can be presented without annual contracts. Business agreements may vary by service level.
Can SafeLink improve weak Wi-Fi rooms?
Yes. Managed Wi-Fi and mesh options can extend coverage and improve device stability.
How long does installation take?
Most ready addresses can be installed in a single appointment after availability is confirmed.
Do plans include unlimited data?
The sample home plans on this website include unlimited data.