Refund & Cancellation Policy

Cancellations

Customers may request cancellation by contacting SafeLink Technologies support or account services. Cancellation timing may depend on account verification, billing status, promotional terms, and equipment return requirements.

Refund Eligibility

Refunds may be considered for duplicate payments, billing errors, service orders cancelled before activation, or prepaid service periods that qualify under the selected plan. Approved refunds are typically returned to the original payment method where possible.

Non-Refundable Charges

• Completed installation or activation work may be non-refundable.
• Usage-based, one-time, late, reconnection, or returned-payment fees may be non-refundable.
• Charges for lost, damaged, or unreturned equipment may remain due.

Equipment Returns

SafeLink-owned routers, modems, optical network terminals, antennas, power adapters, and related accessories must be returned in working condition after cancellation unless otherwise instructed. Unreturned equipment may result in additional account charges.

Service Interruptions

If an outage or service issue is confirmed by SafeLink, credits may be reviewed according to the service plan, outage duration, and applicable account terms. Credits are normally applied to the customer account rather than issued as cash refunds.

Processing Time

Approved refunds or account credits may take several business days to process depending on payment provider timelines and account review requirements.